Service Delivery Advisor

Service Delivery Advisor

Service Delivery Advisor

Position Open Until Filled

Salary Range: Up to $45,614

General Description and Classification Standards:
Help participants by explaining how the services at AWDA/WSA will assist them in their job search or help build personal or work skills to reach their goals. Duties and responsibilities include but are not limited to: Assisting participants with job assistance and work skills to reach their goals.

Supervision Received:
Works under general supervision. May work independently to assist participants with services provided by AWDA/WSA

Essential Duties & Responsibilities: These are typical responsibilities for this position and should not be construed as exclusive or all inclusive. May perform other duties as assigned.

Introduce yourself and services available within the agency to the participants explaining how the services will assist them in their job search or help build personal or work skills to reach their goals.

Continue dialogue with jobseeker to collect additional information to ensure recommended services (employment, career development, career advancement) are appropriate.

Assist jobseeker to outline their work history and list their current skills level and enter relevant data into the agency’s tracking and reporting system.

Conduct appropriate assessment activities to identify current skill levels, determine needed skills-building services, and create a plan to build skills, and/or match skills to current job openings.

Deliver appropriate skill-development services to each customer including facilitation of self-help services, presentation of workshops and advising and consultation to ensure that each participant reaches his/her goals.

Maintain required data entry of service delivery and customer information, service notes, and other required information in GWROPP and agency’s tracking and reporting system.

When appropriate to the individual ‘s desires and needs, the following will be done by the
Skills Development Team:
• Assist jobseekers to create resumes, in applying for jobs, matching their skills to job vacancy requirements, and to highlight skills for employers to match to vacancies in their company.
• Assist jobseeker to create a job search plan which utilizes a variety of strategies for identifying job leads and applying for job openings (online, newspaper, specific jobs for referral, etc.).
• Recommend needed job search tools appropriate for the jobseeker’s targeted jobs and assist him/her in building a personal job search toolkit (resume, interviewing, applications, childcare planning, transportation options, etc.).
• Direct jobseeker to workshops/services to assist them in building specific skills when facilitated assistance is not helping them reach the desired outcome (resume, interviewing, job search strategies, etc.).
• Assist jobseekers with identifying their personal job skills, the skills need for specific jobs of interest, and identify skills gaps between current transferable skills and skills needed for a particular job.
• Review jobseeker’s skills compared to those required for a specific job vacancy to determine appropriateness for referral to the job vacancy.
• Assist jobseekers with identifying their personal interests and explore skills/job options that match those interests.
• Provide labor market information to jobseeker including jobs in demand, wage rates, education requirements, etc. so that they can make informed and realistic choices for where to begin their job search.
• Explore training and skill-building opportunities in desired field, assist in creating training plan to build skills, and if warranted, recommend jobseeker for AWDA ‘s training programs.
• Be knowledgeable of area salary levels and direct jobseekers to jobs that provide that salary.
• Assist job seeker in creating a list of employers to conduct a targeted job search.
• Consult with jobseeker on career options and recommend careers/jobs that the jobseeker may not have considered.
• Maintain regular and frequent contact with participants (via phone, mail, email, face-to-face) to recommend additional services in order to assist members to build the needed skills, access outcomes of activities, and/or to keep the participant attached to services on an on-going basis.

Minimum Qualifications – Education and Experience
High school diploma or General Equivalency Diploma (GED).

1-3 years’ of progressively responsible related experience required; or any equivalent combination of education, experience and training which provides the requisite knowledge, skills and abilities for this job.

Preferred Qualifications – Education and Experience
High school diploma or General Equivalency Diploma (GED) and 3-5 years’ of progressively responsible supervisory experience in public relations preferred.

Decision Making:
Uses independent judgment in routine and non-routine situations, including the handling of emergency situations.

Leadership Provided:
Provides guidance and training as required to lower level, interns, temporary employees, etc.

Knowledge, Skills & Abilities: This is a partial listing of necessary knowledge, skills, and abilities required to perform the job successfully. It is not an exhaustive list.

Knowledge of terms, technology and current events with all matters of public relations, writing and media relations.

Skill in effectively communicating and interacting with subordinates, employees, managers and the general public.

Ability to plan, lead and manage multiple priority projects simultaneously from concept to implementation while ensuring budget, deadlines, business ethics and best practices are met.

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