Communications Operator (911) Police Department – College Park

Communications Operator (911)
Police Department
Salary Min. $31,970 – Mid. $38,078

GENERAL STATEMENT OF DUTIES:
This position operates a two-way radio and other communications equipment to receive and transmit public safety calls.  The position also dispatches the appropriate public safety entity.

SPECIFIC DUTIES:
Receives, interprets, classifies, prioritizes and responds to calls of a routine and emergency nature by E-911 system, telephone or radio for Fire Department, E.M.S., Law Enforcement and other entities as required, expeditiously and accurately; Performs routine clerical work in processing, entering, and retrieving information from police/fire records and reports and GCIC/NCIC; Determines by inquiry the exact location of place or point of emergency and dispatches the proper personnel; transmits such messages necessary in conducting operations; Tracks status and availability of emergency service units; Enters information into GCIC/NCIC to obtain confidential records; Keeps necessary records regarding calls and complaints, communications, and/or E-911 operations; Compiles data from records kept into various daily, monthly, or other periodic reports; Maintains communications records and files; Assists the public with transactions and information relating to police and fire activity and city services; Inquires about and enters data of a restricted and confidential nature into the computer; Dispatches medical emergencies and provides pre-arrival instructions; Provides information to units in areas such as warrants, vehicles, driver’s licenses and criminal history; Operates a multiple computer system utilizing various programs simultaneously; Trains new employees in the dispatch function and evaluates and reports progress of trainee to supervisor; Performs other related duties as required.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:
Knowledge of federal and state regulations governing transmission by radio; Knowledge of the methods of operating communication systems; Knowledge of geography and the road system throughout the city; Skill in determining the scope and magnitude of an emergency; Skill in the use of modern office equipment including computers, fax machines and Xerox machines; Ability to handle multiple situations at one time; Ability to reason clearly, analyze situations accurately, and adopt effective courses of action; Ability to remain calm and communicate precisely and clearly in emergency situations; Ability to exercise sound judgment in making decisions; Ability to deploy emergency equipment within specific guidelines; Ability to follow rules and procedures regarding police records and files; Ability to document facts accurately, legibly and completely, under adverse conditions; Ability to assist less experienced personnel with safety rules and regulations; Ability to establish and maintain cooperative relationships at work; Ability to understand and carry out directions.

EDUCATION AND EXPERIENCE:
High school diploma or GED equivalent; two (2) years of related experience preferred; GCIC and EMD certified or ability to become certified within one (1) year;