Communications Operator (911)
Salary Min. $31,970 – Mid. $38,078
GENERAL STATEMENT OF DUTIES:
This position operates a two-way radio and other communications equipment to receive and transmit public safety calls. The position also dispatches the appropriate public safety entity.
Receives, interprets, classifies, prioritizes and responds to calls of a routine and emergency nature by E-911 system, telephone or radio for Fire Department, E.M.S., Law Enforcement and other entities as required, expeditiously and accurately; Performs routine clerical work in processing, entering, and retrieving information from police/fire records and reports and GCIC/NCIC; Determines by inquiry the exact location of place or point of emergency and dispatches the proper personnel; transmits such messages necessary in conducting operations; Tracks status and availability of emergency service units; Enters information into GCIC/NCIC to obtain confidential records; Keeps necessary records regarding calls and complaints, communications, and/or E-911 operations; Compiles data from records kept into various daily, monthly, or other periodic reports; Maintains communications records and files; Assists the public with transactions and information relating to police and fire activity and city services; Inquires about and enters data of a restricted and confidential nature into the computer; Dispatches medical emergencies and provides pre-arrival instructions; Provides information to units in areas such as warrants, vehicles, driver’s licenses and criminal history; Operates a multiple computer system utilizing various programs simultaneously; Trains new employees in the dispatch function and evaluates and reports progress of trainee to supervisor; Performs other related duties as required.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:
Knowledge of federal and state regulations governing transmission by radio; Knowledge of the methods of operating communication systems; Knowledge of geography and the road system throughout the city; Skill in determining the scope and magnitude of an emergency; Skill in the use of modern office equipment including computers, fax machines and Xerox machines; Ability to handle multiple situations at one time; Ability to reason clearly, analyze situations accurately, and adopt effective courses of action; Ability to remain calm and communicate precisely and clearly in emergency situations; Ability to exercise sound judgment in making decisions; Ability to deploy emergency equipment within specific guidelines; Ability to follow rules and procedures regarding police records and files; Ability to document facts accurately, legibly and completely, under adverse conditions; Ability to assist less experienced personnel with safety rules and regulations; Ability to establish and maintain cooperative relationships at work; Ability to understand and carry out directions.
EDUCATION AND EXPERIENCE:
High school diploma or GED equivalent; two (2) years of related experience preferred; GCIC and EMD certified or ability to become certified within one (1) year;